This is a letter I wrote to the editor and had emailed to about 12 newspapers, A Current Affair, Choice magazine and the Department of Fair Trading. So far my letter has been published in Grafton's Daily Examiner last Monday 27/4/09.
If you can think of anywhere else to send it, please do so.
SOLE CONCERN
Dear Sir/Madam,
Like most people, I tend to wear sandals in summer, shoes in spring and autumn, and boots in winter.
With the cooler autumn weather, I polished up my Roc shoes and wore them to town. While crossing the road, the soles fell apart - they split from side to side as well as the metal arch support breaking through. I bought these shoes less than 5 years ago, kept them for special occasions and they still looked as good as new.
Then I remembered the Roc boots I had before that. I wore them each winter for 3 years. On the 4th year the soles completely crumbled into chunks while driving. The bits stuck under the brake pedal and I almost had an accident.
Reluctant to throw the boots out, I put them back in the wardrobe, hoping to think of a way to fix them. The soles disintegrated into a tarry black mess, sticking to and ruining my other shoes nearby, and getting tracked into the carpet.
The problem, I am told, is the Poly Urethane soles. If the shoes are not worn continuously, the PU sole material breaks down. You can usually identify PU because the sole and the heel are one continuous piece, molded, not stitched, onto the leather upper. They give with thumb pressure and are marketed as "comfort soles". Sometimes "PU SOLE" is printed on the inside of the shoe or on the underside of the sole.
These soles are not repairable. Complete replacement with another type of (less comfortable) sole is over $100.
The brands that use these PU soles have a reputation for comfort and quality - Roc, Kumfs, Rivers, Colorado, Hush Puppies, etc. Also some men's work boots - Oliver, etc. These shoes and boots can retail up to $300 a pair. And it's not just how long they last AFTER you've bought them. If they've been sitting on the shop shelf for some time, the soles can look perfect and then disintegrate anytime you wear them - sometimes within months. Beware of specials as these are most likely old stock and reduced items often cannot be returned due to store policy. New shoes may no longer be covered by any warranty by the time next season rolls along.
Imagine all the things you rely on your shoes for when they can fall apart suddenly. I know of one girl whose heel broke while crossing a busy road, was hit by a car and broke her leg. Imagine a labourer wearing work boots up on scaffolding. Not only can sole unreliability be embarrassing and inconvenient, it can be dangerous. Imagine carrying a pot of hot soup, a baby, running, climbing stairs or accepting an award on stage.
The sad thing is that often it is the middle-aged and elderly, buying Kumfs at ridiculous prices ($260+) for the sake of comfort, who are most at risk of a fall and hip fractures. PU soles are a rip-off.
Oh, and if you try to return them to the shoe shop you will be told there's nothing they can do - that's how things are these days, "Its a throw-away society after all".
There should be a warning on these soles, "WARNING - PU sole will disintegrate if not worn continuously", and carry a date of manufacture and a use-by date.
I have just checked my wardrobe - yes, the soles of my Kumfs and my Hush Puppies split when I gently bended the shoes. Those were my most expensive shoes - they hardly lasted more than 3 years. I paid good money for what I thought was quality and am very disappointed. I still have other non-PU shoes and boots that have lasted me many more years, and are still going strong.
Sincerely,
Joanna Terpstra
65 Russell Road
Woodford Island NSW 2460
02 6647 7262
SOME FEEDBACK SO FAR...
L had a pair of hush puppy court shoes fall to bits......she got them on special at coffs about five years ago and wore them straight away....the heel broke in the palm centre.....$20 to have them fixed.....she then left them in the back floor of the car for a few weeks as spares and when she took them out the soles had fallen to pieces....unrepairable....she could have easily damaged her ankle when the heel went....we should have taken them back straight away but we were on a time schedule.....very pissed off.
- N
hi my bare foot and not pregnant friend ha ha
how about sending complaint to outdoor hiking magazines
I too have been caught out
In the SES a whole store of safety ha ha work boots crumbled brand new just out of the boxes
cheers and good luck
- V
Nice that you thought of sending me the letter. I agree with you about the soles on shoes. And you are absolutely right, I also wear Kumfs and Supersoft. It is a problem with the soles, in that they are unrepairable. Do right annoying when the shoe is quite alright thorough. I have met with the same exact response and comments from the shoe shops when I've gone to go in and complain. I had twice then I bought brown leather boots (D F's) and not 6 months later the sole cracked in the area when you bend the foot to walk. They told me I must have stepped into something that made the sole perish. Can't do anything but get frustrated and the sellers aren't interested. Life sucks in this matter.
- M
Hi Jo, us men dont have that many probs with our shoes cos we dont have a shoe fetish haha :) I have 5 pairs...2 rather expensive "joggers" ( from The Athletes Foot } AAND 3 pairs of very expensive shoes i hardly ever wear ( i dont go to funerals / weddings ) No probs with the ones buried in the wardrobe. My biggest problem are my heals cos i wear barefeet...nice to hear from you and listen to your soul :)
- G
MY RESPONSE
For the record, I am no Imelda Marcos. I am a size 10, which is usually sold out as shoe shops only get one pair in each order batch - they get lots of the other common sizes. (Consequently, size 10s are rarely on the specials table). I also have an extremely wide foot so most shoes are too narrow for me. On top of that, I don't wear high heals because I have lower back problems. I walk some 5 kms most days and most women's shoes wouldn't cope with this (funny, I thought shoes were for walking). AND to top it all off, I have a dreadful latex allergy which cuts out all sneakers and joggers as well as many shoes, which have latex innersoles (latex is not listed in the materials label - they only say "synthetic").
So shoe shopping is not something I look forward to. Just trying to get a pair that fit makes me feel like a trannie. At home I am usually barefoot, wearing ugg-boots if it's cold. Outdoors I wear my Rivers croc-look-a-likes (they are softer and wider than Crocs) and I get 6-12 months walking out of them before the sole wears through from lots of kilometres. However, they are definitely NOT a dress shoe, and although comfortable, are an ugly accessory to a nice outfit when I go out.
The brands that solved my shoe problems are now out of the question, so I am on the search for comfortable shoes WITHOUT poly urethane soles.
PS. I had a pair of Oliver men’s work boot soles crumble to bits when I was high up on the ladder painting my house. Why hasn’t this become an OH&S issue yet????
Cheers from Joanna